Kamakailan ay naging viral ang naging Facebook post ng isang beach resort matapos nilang tawagin ang atensiyon ng kanilang naging guests na umano’y nag-iwan ng “chaos” sa kanilang mga pasilidad.
Binanggit pa ng beach resort ang tiyak na pangalan ng kanilang guests.
“To our previous guests and to our soon to be guests, Hello and Good day!”
“Our resort is not just an ordinary resort, for we serve and make sure that our services fits your needs.”
“We are very saddened that we need to experience this kind of chaos to our Family Villa (pictures posted).”
“We need you and we serve you the best that you need… We considered your plead and attend all your concerns yet this is what you did to our Villa so what else can we say but THANK YOU . We are hoping that you will not do the same to your future destinations.”
“We know that our soon to be guest will never do this kind of dirt to our resort because they will choose to stay in calm and unwind than to do stuff like this.”
“We choose to be kind, understand and RESPECT than doing this.”
Umani naman ito ng iba’t ibang reaksiyon at komento mula sa mga netizen. May mga kumastigo sa guests na nabanggit dahil umano sa kanilang pagsalaula sa naturang resort at baka gayahin daw ng iba. May ilan din namang nanita sa ginawa ng beach resort dahil trabaho daw anila ang maglinis ng kalat ng kanilang guests. Ayos lamang daw ang kanilang pagrereklamo subalit hindi na raw sana itinag ang mga ito sa kanilang social media account.
Nobyembre 7, naglabas ng opisyal na pahayag ang pamunuan ng beach resort.
“The Management of Jakka Beach Resort would like to address the issue circulating online about our public post pertaining to our previous guests in the resort. We sincerely apologized to the public that this matter has escalated. It is not our intention to publicly shame or embarrass the guests of our resort by tagging them in our post. The only reason that we posted the unsightly pictures of the resort is for public awareness.”
“First and foremost, upon booking, guest of our resort are informed of the policies and are strictly encouraged to abide by them. They are well aware of the services and inclusions that the resort will provide during their stay as contained in our policies and guidelines sent to them via Messenger.”
“This is the first time that a guest left the resort in a very untidy condition. Items were moved and trashes are everywhere as seen in the pictures already posted much to our dismay. While we welcomed feedbacks from our guests whether positive or negative as it would help us improve our services however we do not tolerate any form of vandalism on the resort and any violation of our established policies.”
“We do not impose upon our guests to clean as we have housekeeping for that but we require to atleast observe cleanliness as much as possible. However, it was clear that the act of our guest was deliberate because of some misunderstandings. In fact, while it was not shown in the picture, a damage was actually caused to the property.”
“We have exerted efforts to talk with our guests so that the matter will be addressed privately however they did not afford us a chance to do so and instead chose to air their complaints on social media.”
“We value the privacy of our guests and provide our utmost services at all times. Even though we have been in business for quite sometime now, however we admit that we still have a lot to improve on in terms of our services. We will strive to continue to upgrade our facilities and to improve our services to better provide the needs of our guests in the future. Thank you!” anila.